Contact Us
We'd Love to Hear From You
At Crystalio, customer satisfaction is at the heart of everything we do.
Whether you have questions about a product, need help with an existing order, would like shipping updates, or simply want additional information before making a purchase, our support team is always happy to assist.
We believe that excellent customer service is just as important as offering quality products. Every inquiry is handled with care, professionalism, and a commitment to providing clear and timely solutions.
Customer Support
Website
https://crystalio.shop
Phone
+1 (778) 676-5785
Business Address
1280 Glenmore Dr, Kelowna, BC V1Y 4P3, Canada
Support Hours
Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)
We aim to respond to all customer inquiries within 24 business hours. During weekends or public holidays, response times may be slightly longer, but every message will receive our attention as soon as possible.
Before Contacting Us
To help us assist you more efficiently, please include:
- Your full name
- Order number
- Email used during purchase
- A brief description of your question
- Photos (if reporting a damaged or incorrect item)
Providing complete information helps us resolve your request more quickly.
Order Assistance
Our support team can help with:
- Order status and tracking
- Shipping information
- Product questions
- Returns and refunds
- Damaged or incorrect items
- General shopping assistance
We appreciate your trust in Crystalio and look forward to providing you with an enjoyable shopping experience.