Terms of service

Effective Date: January 1, 2022

1. Introduction

Welcome to Crystalio. These Terms of Service govern your access to and use of our website, products, and services. By visiting or purchasing from Crystalio, you agree to be bound by these Terms.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your jurisdiction or have obtained permission from a parent or legal guardian.

3. Products and Services

We strive to present accurate product descriptions, specifications, and images. However, slight variations in color, texture, packaging, or appearance may occur due to monitor settings, manufacturing updates, or photography.

We reserve the right to modify, discontinue, or update products without prior notice.

4. Pricing

All prices displayed on our website are listed in the applicable currency shown at checkout.

Prices may change without prior notice.

Applicable taxes, duties, or import fees are determined according to your destination country and may be collected where required.

5. Orders

After placing an order, you will receive an order confirmation email.

This confirmation does not constitute final acceptance of your order.

We reserve the right to refuse, cancel, or limit orders in cases including but not limited to:

  • Pricing errors
  • Inventory shortages
  • Payment verification issues
  • Suspected fraud
  • Violation of these Terms

6. Payments

Payments are processed securely through trusted third-party payment providers.

Crystalio does not store your complete payment information.

Customers are responsible for ensuring that payment details are accurate and authorized.

7. Shipping

We provide free worldwide shipping.

Estimated delivery time is 7–14 business days, although delays caused by customs, weather, carriers, or public holidays may occasionally occur.

Shipping estimates are not guaranteed delivery dates.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

By making a purchase, you acknowledge that you have reviewed and accepted that policy.

9. Intellectual Property

All website content—including text, graphics, photographs, logos, icons, product descriptions, and website design—is the property of Crystalio or its content providers.

No material may be copied, reproduced, distributed, or used without prior written permission.

10. User Conduct

You agree not to:

  • Violate applicable laws
  • Interfere with website security
  • Upload malicious software
  • Attempt unauthorized access
  • Misuse our services
  • Submit false information

11. Limitation of Liability

To the fullest extent permitted by law, Crystalio shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our maximum liability shall not exceed the purchase price paid for the affected order.

12. Privacy

Your personal information is handled according to our Privacy practices and is used solely for order processing, customer support, and improving our services.

13. Third-Party Services

Our website may include links or services provided by third parties.

Crystalio is not responsible for the content, policies, or practices of external websites.

14. Changes to These Terms

We reserve the right to update these Terms of Service at any time.

Changes become effective immediately upon publication on this website.

Continued use of our website constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of Canada, without regard to conflict of law principles.

16. Contact Information

For questions regarding these Terms of Service, please contact:

Crystalio

Email: support@crystalio.shop

Phone: +1 (778) 676-5785

Address: 1280 Glenmore Dr, Kelowna, BC V1Y 4P3, Canada