Shipping policy

Effective Date: January 1, 2022

At Crystalio, we understand how exciting it is to receive the perfect supplies for your next creative project. Whether you're purchasing miniature glass bottles, wishing vials, perfume roller bottles, or DIY accessories, we work hard to ensure every order arrives safely and on time.

Please review our Shipping Policy below for complete information regarding order processing, delivery, and shipping services.

Worldwide Free Shipping

Crystalio proudly offers FREE worldwide shipping on all orders.

There are no minimum purchase requirements and no hidden shipping charges. The price you see at checkout is the price you pay, excluding any applicable customs duties or import taxes required by your local government.

Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

Our typical processing time is:

1–3 Business Days

During busy shopping seasons, holidays, or promotional events, processing may take slightly longer. If unexpected delays occur, we will notify you via email whenever possible.

Estimated Delivery Time

After your order has been processed, estimated delivery time is:

7–14 Business Days

Delivery times may vary depending on your country, customs clearance, local postal services, weather conditions, or other circumstances outside our control.

While we always strive to deliver orders as quickly as possible, shipping estimates are not guaranteed.

Order Tracking

Once your package has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may require 24–72 hours to become active after shipment.

Customers can monitor their delivery progress using the tracking information provided.

Shipping Destinations

Crystalio currently ships to customers worldwide.

If shipping restrictions apply to your destination due to carrier limitations or local regulations, we will notify you before processing your order.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees determined by your country's customs authority.

These charges are not included in our product prices and remain the responsibility of the customer where applicable.

Crystalio has no control over customs procedures or government-imposed fees.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect address is submitted, please contact us immediately.

If the order has not yet been shipped, we will gladly update the address.

Once an order has been dispatched, we may not be able to make changes.

Crystalio cannot guarantee refunds for packages lost due to incorrect customer-provided shipping information.

Lost, Delayed or Damaged Shipments

If your package appears delayed beyond the estimated delivery period, please contact us.

We will work closely with the shipping carrier to investigate the shipment and provide updates whenever possible.

If your order arrives damaged, please contact our support team within 7 days of delivery and include photographs of both the item and its packaging.