Contact information
Customer Support
Thank you for shopping with Crystalio.
We are committed to providing friendly, responsive, and professional customer service before, during, and after every purchase.
Whether you have questions about our products, your order, shipping updates, returns, or anything else, our team is here to help.
Business Information
Store Name
Crystalio
Website
Business Address
1280 Glenmore Dr, Kelowna, BC V1Y 4P3, Canada
Phone
+1 (778) 676-5785
Customer Service Hours
Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)
Average response time:
Within 24 business hours
How We Can Help
Our customer support team can assist you with:
- Product information
- Order updates
- Shipping inquiries
- Returns & refunds
- Damaged or incorrect items
- General shopping assistance
- Website support
Before Contacting Us
To help us serve you faster, please include:
- Full Name
- Order Number
- Email Address
- Description of your request
- Photos (if applicable)
Providing complete information allows us to resolve your inquiry more efficiently.
Our Commitment
At Crystalio, every customer matters.
We believe outstanding service is built on honesty, clear communication, and timely support. Our goal is to make every shopping experience enjoyable, reliable, and stress-free from the moment you place your order until it arrives safely at your door.